Procedures and Services

Clients may report a property damage complaint within three (3) working days of the event occurrence in the following ways:

By telephone to the number provided for service complaints in each territory.
By personal or telephone in the Commercial Offices or in the Municipal UEB

To submit a claim by the interested customer and accept it by the Electric Company, the building, premises, or place where damage occurs to the equipment whose replacement is claimed, must have basic electrical installations provided:

Neutral conductor in all the installations of the building.
Thermomagnetic switch (breaker) or fuses in the main protection.
Properly installed outlets, with no signs of false contact.
Conductors (cables) of adequate caliber with their splices correctly made and insulated.

If at the time of the damage the non-existence of the indicated protection equipment is established, the Electric Company will not proceed to replace the equipment or repair the damage.

Causes are considered for a claim for damage to property to be accepted for processing and evaluation, those attributable to the activity of the Electric Company and that come exclusively from:

Affectations of the electrical service reported to the Electricity Company.
Affectations of the electrical service due to opening and closing manipulations.
The circuit without mediate between them a time greater than three minutes.
Faulty disconnection or connection (false contact) of the "neutral" of the network.
Wear or lack of maintenance of the materials and equipment of the installations.
Of distribution.

The Company will not accept claims for the following reasons:

When the damage was caused by force majeure, fortuitous event or unauthorized manipulation of third parties to the electrical installations of the Company.
For damages caused by deficiencies in the internal installations of the client's property.
For any device used by the client directly or indirectly to commit fraud, according to Decree 260, and that the actions to commit such fraud constitute the cause of equipment damage.
When refrigerators whose machines have been repaired by private individuals are damaged and do not have any guarantee in state repair shops.
For damage caused by appreciable voltage variations caused by third parties or by the customer himself when operating welding machines in his home or in a nearby installation.
For damages caused by atmospheric discharges, natural disasters, catastrophes, accidents or other causes outside the normal activity of the Electric Company that affect the electrical networks.
Housing or services on clotheslines.

For further information you can consult the document: UC-CC 0009 Attention to damage to property.

In compliance with the guidelines of the Management of the Electric Company, the Board of Directors and due to the new Administrative Policy Division guided by the country's highest Directorate, the creation of the UEB Manuel Tames is necessary, which arises from the merger of an important part of three territories Guantánamo, Yateras and Manuel Tames which gives it a greater scope to this municipality causing a modification of the structure of our company

Address : Calle Flor Crombet No 1 / Américo Deslís and Reinaldo Góngora

Commercial Offices:

Jamaica Business Office: Flor Crombet No 1 / Américo Deslís and Reinaldo Góngora y

Manuel Tames Commercial Office: Calle 28

Contacts:

Address 21398193,

Jamaica Business Office 21398126

Manuel Tames Commercial Office 21476314

We have a Customer Service office every day from Monday to Friday From 8:00 a.m. to 5:00 p.m., you can also report any interruption by calling the number 18888 24 hours a day.

Telephone numbers of the main UEB officials.

UEB Director : 52852467

Esp. Commercial : 59985836

Esp. Accounting : 59994299

Esp. Networks and Systems : 52795051

This UEB will aim to prepare and maintain the Municipality that assimilate the changes that occur in the demand for electricity consumption and guarantee a service with the necessary quality and stability.

WORK SYSTEM

Supports the development of the planning, organization, regulation and control of the activities that sustain the leadership and management system for the fulfillment of its mission and its strategic objectives, all of which allow direct contact between the upper body and base.

SPECIFIC FUNCTIONS OF THE UEB MANUEL TAMES.

1. Fulfill and enforce the policy established by the Functional Network and Commercial Directorates of the Electric Company for the operation and maintenance of the SEN, customer service and commercialization of Electric Power in the municipality.
2. Plan, organize, direct and execute annual production plans on investments, maintenance of networks, new services, capacity increase, rehabilitation of measurements, in addition to plans for electrical losses, sales and collection in MN and MLC in the private and state sectors belonging to the municipality.
3. Fulfill and enforce the policy established by the Commercial Directorate of the Electric Company for attention to the population's approaches.
4. Meet and enforce the Strategic Objectives of the Electric Company, by managing the indicators of efficiencies, quality and the use of Integrated Management Systems.

5. Guarantee the repair and maintenance of the power lines in their respective territories.

6. Carry out the meter reading to determine the energy consumption to be billed.

7. Execute the energy charge.

8. Register and control accounting facts.

Services we provide

• Making New Services for this the client must have the following Documentation of the Property Title of your home and your Identity Card
• Carrying out an increase in capacity 220v or three-phase 280-315 v for this service, the client must have ownership of the equipment to be installed or, if it is its own account, it must have a contract with ONAT.

Temporary services are considered to be those whose contracting period is less than 90 days. Two types of contingent services are considered: Fixed Base and Variable Base.

Temporary services with a fixed base are applied in the private sector to all services contracted for a period of up to 90 days and must be charged in advance. This form of payment will be applied to private non-residential customers who pay their consumption in cash, e.g. churches, lodges and others.

The variable base will be applied to services contracted from the state sector for a period of more than 30 days, such as temporary facilities for construction activities of any organization, dance floors or other facilities that are frequently used for festive activities, kiosks or permanent points of sale and other state facilities in which although their use is occasional, the owner with whom there is an electrical service contract is defined.

The eventual services for the private residential must always be charged in advance. This form of payment will be applied to non-residential private customers who pay their consumption in cash, e.g. churches, self-employed workers, etc.

For more information you can consult the document: UC-CC 0007 Temporary Services.